Subscription Settings
How Do I Set the Number of Paid Users
The number of paid licenses automatically depends on the number of Active people in your Costlocker account. You can add new people without manually adjusting your subscription.
You add new people to your Costlocker account by adding more individuals in the People section, or increase the number of users in your subscription by reactivating deactivated individuals.
Credit System
If you deactivate some individuals during the period and have already subscribed to them, the proportional amount for the unused period will then be converted into credit, which will automatically reduce your next invoice. This applies to all subscription types.
Refunds
Retroactive changes to billing are not possible. If you reduce the number of users, the unused subscription will be processed according to the previous point within the credit system.
Managing Billing Information
You can find information about your subscription and manage your payment details in the Subscription section.
Invoices
Here you can find complete information about your subscription, payment methods, and an overview of invoices.
Payment card details are stored only with Stripe. More information on how Stripe handles security can be found on their website in the Security section.
If you have any questions, feel free to contact us at support@costlocker.com or directly via the chat in the application.
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