Costlocker guide
  • GETTING STARTED
    • What is Costlocker and who is it for
    • Registration and Company setup
    • Quick start in 5 steps
      • 1. Add People
      • 2. Create Activities
      • 3. Create Clients
      • 4. Create Projects
      • 5. Time Tracking
    • What's next?
  • Projects
    • Managing a Project
      • Creating a Project
      • Creating a Project by Duplication
      • Auto ID
      • Tags
      • Responsible People
      • Discount on the project
      • Project Billing
      • Finishing a Project
      • Exporting the Budget
      • Locking a Project
    • Recurring project
      • Creating a Recurring Project
      • Working with a Recurring Project
      • Manually Duplicating a Recurring Project
    • Types of Budgets
    • Project Detail
      • Overview
      • Report
      • Alerts
      • Cost Estimate
      • Billing
      • Rates
      • Business Reports
      • Timesheet
      • Notes
    • Project Expenses
      • Project Expenses Report
    • Billable vs. Non-Billable Hours
  • People
    • Adding people
    • User Roles
    • Activating / Deactivating a Person
    • Salary
    • Bonuses
    • Calculating an Employee's Hourly Rate
  • Activities
    • Creating Activities
    • Activating / Deactivating an Activity
  • CLIENTS
    • Creating a Client
    • Activating / Deactivating a Client
    • Setting Default Client Rates
  • Time Tracking
    • Time Tracking
  • Timesheet
    • Daily Time Entry
    • Weekly Time Entry
    • Timesheet Views
      • Summary
      • Day by Day
      • Weekly
      • Live
  • Reports
    • Company Performance
    • Report of Finished Project
    • Workload
    • Business Reports
    • Project Expenses
    • Billing
  • Profitability
  • Your Company
    • Basic Overviews
    • Alerts
    • Overhead Costs
    • Fixed and Monthly Rate
    • Calculation of Overhead Cost per Worked Hour
    • Analysis Cost Allocation in projects
  • Settings
    • My Account
    • Desktop Application
    • Company
    • Groups
    • API
  • Applications
    • MacOS Application
    • Windows application
    • iOS Mobile Application
  • Integrations
    • Integration with Make
    • API
  • Subscription
    • Trial period
    • Switching to a Paid Account
    • Subscription Settings
    • Billing email adress
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On this page
  • How Do I Set the Number of Paid Users
  • Credit System
  • Managing Billing Information
  • Invoices
  • Security
  1. Subscription

Subscription Settings

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Last updated 4 months ago

How Do I Set the Number of Paid Users

The number of paid licenses automatically depends on the number of Active people in your Costlocker account. You can add new people without manually adjusting your subscription.

You add new people to your Costlocker account by adding more individuals in the People section, or increase the number of users in your subscription by reactivating deactivated individuals.

Credit System

If you deactivate some individuals during the period and have already subscribed to them, the proportional amount for the unused period will then be converted into credit, which will automatically reduce your next invoice. This applies to all subscription types.

Refunds

Retroactive changes to billing are not possible. If you reduce the number of users, the unused subscription will be processed according to the previous point within the credit system.

Managing Billing Information

You can find information about your subscription and manage your payment details in the Subscription section.

Invoices

Here you can find complete information about your subscription, payment methods, and an overview of invoices.

Payment card details are stored only with Stripe. More information on how Stripe handles security can be found on their website in the Security section.

If you have any questions, feel free to contact us at support@costlocker.com or directly via the chat in the application.

Security

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Invoices